Retrun & Refund Policy

We” re claseazulgoldshop always precisely handle all the processes to deliver or ship our products. But here and there if you get any defective products or pick up any wrong products we have a certain time to get it fixed. We’ll always welcome to return your products or refund your balance by communicating with us. THE RETURN POLICY APPLIES TO THE USA ONLY.

1. 30-DAY RETURN POLICY We have a policy to return the product within 30 days, which means you can apply for a return within 30 days from the day you received the product. If you want to get a refund, the product must be in the same condition as it was received or unused, with tags and in the original packaging. As proof, you need to keep the receipt attached to the product.

2. RETURN PROCESS To get a product return you must first contact us within 30 days via email at support@claseazulgoldshop.com .If you are eligible for a return we will send a shipping level as well as we will give you the necessary instructions on how to send and you will send the product to our warehouse according to those instructions. If a product is sent to us without first requesting a refund, it will not be accepted.

3. WRONG PRODUCTS OR DAMAGED ISSUES Please check your order upon the event and communicate to us without delay if the item is imperfect, damaged or if you take the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail support@claseazulgoldshop.com. HOW CAN GET YOUR RETURN SHIPPING LABEL? FOR CUSTOMER REMORSE: DOWNLOAD AND PRINT. DEFECTIVE ITEM: DOWNLOAD AND PRINT. Depending on the weather or where you live or due to any natural disaster, then it may be a little late to get the exchanged product.

4. RETURN OR REFUND(DAMAGES ISSUES AND DEFECTIVE PRODUCTS) Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Damages issues and Defective Products products, return is full free shipping. This means your shipping fee is $0.00 (free) and the Re-stocking fee is $0.00 (free).

5. FOR YOUR RESPONSIBILITY (CUSTOMER REMORSE) Check the product as soon as it reaches you, now if you think you have chosen the wrong product or you don’t need the product, or you want to buy another product now instead of this product, you can contact us by mail immediately. In this case, you have to bear the full cost of shipping Which means your return shipping fee is the United States $100.00.The Re-stocking fee is $0.00 (free).

6. EXCHANGES The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. REFUNDS We’ll notify you once we’ve received and checked your return, and let you know if the refund was approved or not. If you are eligible for a return, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to reuse and post the refund too. For any questions on refund & returns policy, please communicate us our Customer Service 7 days a week.